Return Policy

Thank you for buying from us. We trust that you are satisfied with your acquisition. If you are unhappy with your purchase for any reason, you can return it to us for a full refund or exchange. For additional details regarding our return policy, please refer to the information provided below.

Which items are eligible for return?

You are given a product that is not working properly or has issues.
You get a product that is not the same as what you requested.
In the event that the product does not fit properly (size problems)

Which items are ineligible for returns?

Clothes that have been used, laundered, or dirtied
Electronics cannot be returned unless they are faulty after the seal is broken.
Products that can be consumed if their packaging has been opened.
Large objects such as furniture, sculptures, artwork, and temples.
Products that are tailored to individual specifications
Items bought at a reduced price or during promotions.

How do I return an item purchased on Dhybrid?

Dhybrid offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5-6 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

Step 1: Contact our Customer Support team via email (support@dhybrid.fashion) within 5 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 4-5 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.

Reimbursements

Once we receive your return and assess the condition of the item, we will issue a refund if it meets the criteria. Kindly wait a minimum of 14 days from when you receive your item for us to process your refund.

Exchange

Once we receive your return and review the state of your item, we will begin the exchange procedure if it meets the requirements. If an exchange is an option, kindly give us up to 15 days after receiving your item to complete the exchange process. If exchange is not doable, we will inform you through email and process a refund.

Disclaimer

Return, refund, or cancellation policies can differ between brands or sellers, so each product may have its own specific guidelines for these processes. The individual products on the product detail page will have these guidelines specified. In every instance like this, the guidelines are more important than this Policy, so make sure to familiarize yourself with them when buying from the Website.

Inquiries to be made

For inquiries about our return policy, feel free to get in touch with us by using the contact information provided.

For any return-related inquiries or concerns, please contact us at:
Email: support@dhybrid.fashion
Address: 501/B (5th Floor), El Tara, Hiranandani, Powai, Mumbai.